Recent Posts

• 5 Flames Award to Rover
• Oracle Blog, Smarter CX: 5 Female CX and Technology Pioneers to Follow in 2021
• Shout Out to Barilla Italia for CX Innovation
• The Big Splash: How to Make the Most of Your Startup Launch
• Recycling Day is Marketing Day for eCommerce Retail Brands
• Where is the Blue Apron?
• Putting the Customer Back into Customer Experience 
• Three Missing Elements in Luxury Etail CX
• It’s Not a Customer Experience Gap, It’s an Emotional Connection Breach
• How To Determine When A Brand Elevation Is Necessary: Clear Indicators It’s Time To Refine
• Evaluate Your Services: How Kerri Konik Adapts to Changing Client Needs
• Your Digital Front Door™ and the Cost Of Lazy
• Lessons from the Best Digital Brands: A Better Breed of Brand Experience
• Oracle Blog, Smarter CX: Why Your SMB Needs to Focus on CX, Too
• How To Activate Emotional Connection, Three Things To Do, To Catalyze Growth Faster
• End-To-End Experience Strategy
• Emotional Connection Trumps Customer Satisfaction
• Everything Sends a Signal
• Vote With Your Wallet
• Don’t Lead With the How