Be Your Customer’s Most Loved Choice
Excite Your Customer, Elevate Their Emotional Connection, Earn Their LoyaltyAre Your Brand and Customer Experience Aligned?
Maximize the VALUE of Emotional Connection in CX HEAR MORE
Digital Brand Customer Experience
We Guide eCommerce Luxury Brands To Optimize Their CX, To Build Stronger Customer Connection and Lift RetentionEFFECTIVE Brand Strategies Are Built On OUR Direct Experience With World-Class Iconic Brands
BIG AGENCY STRATEGIES FUELING SMALL ENTERPRISE GROWTH
Guiding high-growth lifestyle, experience and professional services brands to maximize the ROI of emotional connection to accelerate customer acquisition, lift retention and achieve growth objectives.
LIFESTYLE ECOMMERCE
Resonate With Customers’ To Catalyze Repeat Purchase Behavior and Lift AOV.
EXPERIENCE PROVIDERS
Be The One They Can’t Stop Talking About Through Meaningful Moments.
PROFESSIONAL SERVICES
Cultivate Relationships That Matter More To Increase Value and Fuel Loyalty.
START-UP BRANDS
Build A Brand That Cultivates Emotional Connection Right Out Of The Gate, Or Send Them To The Competition.
GROWTH-PHASE BRANDS
Leverage Emotional Connection To Significantly Scale and Remain Relevant With Customers and Key Stakeholders.
Latest Media
The articles we’ve been featured in for our Brand and CX expert insights.
Gym-Coworking Hybrids Are the Latest Gig Economy Creation
4 Ways Virtual Apps Are Shaping the Holiday Shopping Season
Why Your SMB Needs to Focus on CX, Too
How Kerri Konik Adapts to Changing Client Needs
An Emotional Connection Matters More Than Customer Satisfaction
“The most effective way to maximize customer value is to move beyond mere customer satisfaction and connect with customers at an Emotional Level.”
By Alan Zorfas and Daniel Leemon, HBR, August 2016
An Emotional Connection Matters More Than Customer Satisfaction
“The most effective way to maximize customer value is to move beyond mere customer satisfaction and connect with customers at an Emotional Level.”
By Alan Zorfas and Daniel Leemon, HBR, August 2016
HOW TO BE TRULY LOVED
Deliver the emotional solution your audience most wants, like no other. OUR APPROACHKerri Konik is a leading expert in experience strategy and emotional touchpoints. As a consultant and speaker, she guides high-growth experience brands on how to ignite, leverage and maximize the emotional connection between their brands and people, to drive business and brand growth.
Kerri Konik is a leading expert in experience strategy and emotional touchpoints. As a consultant and speaker, she guides high-growth experience brands on how to ignite, leverage and maximize the emotional connection between their brands and people, to drive business and brand growth.
Connect, Captivate and Cultivate: Leverage Key Emotional Drivers To Build and Sustain Long Lasting Brand Relationships
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Safe -
Trusting -
Confident -
Bold -
Appreciative -
Empowered -
Hopeful -
Courageous -
Sassy -
Inspired -
Delighted -
Loved -
Connected -
Supported -
Powerful
There is nothing more emotional than belonging.