Be Your Customer’s Most Loved Choice

Excite Your Customer, Elevate Their Emotional Connection, Earn Their Loyalty

Are Your Brand and Your Customer Experience Aligned?

Maximize the VALUE of Emotional Connection in CX
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Digital Brand Customer Experience

eCommerce Luxury Brands Must Maximize Emotional Connection to Captivate Customers and Cultivate Loyal Relationships

BIG AGENCY STRATEGIES IGNITING SMALL ENTERPRISE GROWTH

LUXURY & LIFESTYLE ONLINE RETAIL BRANDS

Dominate Your e-Commerce Category by Maximizing Emotional Connection In Your Customer Experience Strategy.

SPECIALTY PRODUCT & SERVICE BRANDS

Be The One They Can’t Stop Thinking About. Connect, Energize and Inspire Your Customers Like No Other.

PROFESSIONAL SERVICES  BRANDS

Elevate Emotional Connection With Prospective Clients to Accelerate The Sales Cycle and Increase Your Closing Rate.

NON-PROFIT BRANDS

Cultivate Stronger Emotional Bonds With Your Donors, Communities And Champions To Increase Giving Revenue.

START-UP BRANDS

Build A Brand That Cultivates Emotional Connection Right Out Of The Gate, Or Send Them To The Competition.

GROWTH-PHASE BRANDS

Leverage Emotional Connection To Significantly Scale and Remain Relevant With Customers and Key Stakeholders.

KERRI KONIK

Helping Infuse Emotional Connection Into Inspiring Brands For Over 30 Years
MEET KERRI

KERRI KONIK

Helping Infuse Emotional Connection Into Inspiring Brands For Over 30 Years
MEET KERRI

OUR STRATEGIES ARE BUILT ON OUR EXPERIENCE WITH WORLD-CLASS BRANDS

SOME OF THE ICONIC BRANDS WE’VE WORKED WITH

Latest Media

The articles and media we’ve been featured in for our Brand and CX expert insights.

Why Your SMB Needs to Focus on CX, Too

How Kerri Konik Adapts to Changing Client Needs

An Emotional Connection Matters More Than Customer Satisfaction

“The most effective way to maximize customer value is to move beyond mere customer satisfaction and connect with customers at an Emotional Level.”

    By Alan Zorfas and Daniel Leemon, HBR, August 2016

An Emotional Connection Matters More Than Customer Satisfaction

“The most effective way to maximize customer value is to move beyond mere customer satisfaction and connect with customers at an Emotional Level.”

    By Alan Zorfas and Daniel Leemon, HBR, August 2016

HOW TO BE TRULY LOVED

Deliver the emotional solution your audience most wants, like no other.
OUR APPROACH

Kerri Konik is a leading expert in brand experience strategy and design. As a consultant and speaker, she guides start-up and growth-phase scaling brands on how to ignite, leverage and maximize the emotional connection between their brands and people, to drive business and brand growth.

Kerri Konik is a leading expert in brand experience strategy and design. As a consultant and speaker, she guides start-up and growth-phase scaling brands on how to ignite, leverage and maximize the emotional connection between their brands and people, to drive business and brand growth.

“iKonik's Expertise Built On Experience With Iconic Brands”

LUXURY

LIFESTYLE

SPECIALTY

RETAIL

eCOMMERCE

FOODS

PERSONAL CARE

BEAUTY

WELLNESS

HEALTH

HOSPITALITY

REAL ESTATE

FINANCIAL

PROFESSIONAL SERVICES

NON-PROFIT

APPAREL

FASHION

TRAVEL

CONSUMER PACKAGED GOODS

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Connect, Captivate and Cultivate:  Leverage Key Emotional Drivers To Build and Sustain Long Lasting Brand Relationships

  • Safe
  • Trusting
  • Confident
  • Bold
  • Appreciative
  • Empowered
  • Hopeful
  • Courageous
  • Sassy
  • Inspired
  • Delighted
  • Loved
  • Connected
  • Supported
  • Powerful

Let's Discuss How To Maximize Your Emotional Connection With Your Customers and Key Stakeholders To Grow