Be Your Customer’s Most Loved Choice
Excite Your Customer, Elevate Their Emotional Connection, Earn Their LoyaltyAre Your Brand and Customer Experience Aligned?
Maximize the VALUE of Emotional Connection in CX HEAR MORE
Digital Brand Customer Experience
We Guide eCommerce Luxury Brands To Optimize Their CX, To Build Stronger Customer Connection and Lift RetentionEFFECTIVE Brand Strategies Are Built On OUR Direct Experience With World-Class Iconic Brands
BIG AGENCY STRATEGIES FUELING SMALL ENTERPRISE GROWTH
Guiding high-growth luxury, lifestyle and experience brands to maximize the ROI of emotional connection to accelerate customer acquisition, lift retention and achieve growth objectives.
LUXURY & LIFESTYLE ECOMMERCE RETAIL BRANDS
Catalyze Your Lift in Customer Value: Leverage Emotional Connection in Your Repeat Purchase-to-Loyalty Campaigns and Experience Strategies.
SPECIALTY PRODUCT & SERVICES BRANDS
Be The One They Can’t Stop Thinking About. Connect, Energize and Inspire Your Customers Like No Other.
PROFESSIONAL SERVICES BRANDS
Elevate Emotional Connection With Prospective Clients to Accelerate The Sales Cycle and Increase Your Closing Rate.
NON-PROFIT BRANDS
Cultivate Stronger Emotional Bonds With Your Donors, Communities And Champions To Increase Giving Revenue.
START-UP BRANDS
Build A Brand That Cultivates Emotional Connection Right Out Of The Gate, Or Send Them To The Competition.
GROWTH-PHASE BRANDS
Leverage Emotional Connection To Significantly Scale and Remain Relevant With Customers and Key Stakeholders.
Latest Media
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Why Your SMB Needs to Focus on CX, Too
How Kerri Konik Adapts to Changing Client Needs
An Emotional Connection Matters More Than Customer Satisfaction
“The most effective way to maximize customer value is to move beyond mere customer satisfaction and connect with customers at an Emotional Level.”
By Alan Zorfas and Daniel Leemon, HBR, August 2016
An Emotional Connection Matters More Than Customer Satisfaction
“The most effective way to maximize customer value is to move beyond mere customer satisfaction and connect with customers at an Emotional Level.”
By Alan Zorfas and Daniel Leemon, HBR, August 2016
HOW TO BE TRULY LOVED
Deliver the emotional solution your audience most wants, like no other. OUR APPROACHKerri Konik is a leading expert in experience strategy and emotional touchpoints. As a consultant and speaker, she guides high-growth experience brands on how to ignite, leverage and maximize the emotional connection between their brands and people, to drive business and brand growth.
Kerri Konik is a leading expert in experience strategy and emotional touchpoints. As a consultant and speaker, she guides high-growth experience brands on how to ignite, leverage and maximize the emotional connection between their brands and people, to drive business and brand growth.
Connect, Captivate and Cultivate: Leverage Key Emotional Drivers To Build and Sustain Long Lasting Brand Relationships
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Powerful