Be Your Customer’s Most Loved Choice
Excite Your Customer, Elevate Their Experience, Earn Their Loyalty
Digital Brand CX: Optimize Your Customer Experience
Captivate Your Customers, Create a Bonfire and Own Your Market HEAR MOREWE BRING 30 YEARS OF BIG AGENCY STRATEGIES TO EMERGING DIGITAL BRANDS AND SMALL BUSINESS
E-COMMERCE PREMIUM RETAIL AND SERVICE BRANDS
Dominate your eTail luxury and lifestyle category by optimizing your DBCX, Digital Brand Customer Experience.
LIFESTYLE &SPECIALTY BRANDS
Be The One They Can’t Stop Thinking About. Connect, Energize and Inspire Your Customers Like No Other.
START-UP BRANDS
Succeed Out Of The Gate. We Help Start-up Entrepreneurs Build Brands That Resonate on Launch.
GROWTH-PHASE BRANDS
Significantly Scale. We Help Brands Looking to Grow Their Business to Calibrate, Elevate and Expand.
OUR STRATEGIES ARE BUILT ON OUR EXPERIENCE WITH WORLD-CLASS BRANDS.
HERE’S A SAMPLE OF THE ICONIC BRANDS WE’VE WORKED WITH OVER THE LAST 30 YEARS
Latest Media
The articles and media we’ve been featured in for our Brand and CX expert insights.
Why Your SMB Needs to Focus on CX, Too
How Kerri Konik Adapts to Changing Client Needs
An Emotional Connection Matters More Than Customer Satisfaction
“The most effective way to maximize customer value is to move beyond mere customer satisfaction and connect with customers at an Emotional Level.”
By Alan Zorfas and Daniel Leemon, HBR, August 2016
An Emotional Connection Matters More Than Customer Satisfaction
“The most effective way to maximize customer value is to move beyond mere customer satisfaction and connect with customers at an Emotional Level.”
By Alan Zorfas and Daniel Leemon, HBR, August 2016
HOW TO BE TRULY LOVED
Deliver the emotional solution your audience most wants, like no other. OUR APPROACHKerri Konik is a leading expert in brand experience strategy and design. As a consultant and speaker, she guides start-up and growth-phase scaling brands on how to ignite, leverage and maximize the emotional connection between their brands and people, to drive business and brand growth.
Kerri Konik is a leading expert in brand experience strategy and design. As a consultant and speaker, she guides start-up and growth-phase scaling brands on how to ignite, leverage and maximize the emotional connection between their brands and people, to drive business and brand growth.
WE’VE BEEN A-LIST BRAND BUILDERS FOR OVER 30 YEARS
Expertise Built With Iconic Brands In Major Categories
FOODS
PHARMA
COSMETIC
LUXURY
HOSPITALITY
REAL ESTATE
FINANCIAL
HEALTH
WELLNESS
LIFESTYLE
RETAIL
PRIVATE LABEL
Leverage Your Customer’s Key Emotional Driver To Resonate Deeper And Energize Your Brand Relationships
-
Safe -
Trusting -
Confident -
Bold -
Appreciative -
Empowered -
Hopeful -
Courageous -
Sassy -
Inspired -
Delighted -
Loved -
Connected -
Supported -
Powerful